Remote Recertification Associate

Remote
Full Time
Housing Choice Voucher Program
Mid Level
At Quadel, we’re driven by purpose. We believe that government and communities play a vital role in addressing the housing needs of low-income families and vulnerable populations. If you're passionate about making a meaningful impact, you’ll find a home here. Our mission is to partner with public and nonprofit organizations to help housing programs reach their full potential—because everyone deserves a safe, affordable place to live. Join us in building stronger communities, one home at a time.

This fully remote position is responsible for processing recertifications for participants in the Housing Choice Voucher Program. This includes ensuring compliance with all eligibility requirements and that documentation is handled in accordance with U.S. Department of Housing and Urban Development (HUD) regulations. Success in this role requires a strong focus on accuracy and quality. Quality control responsibilities may also be assigned as needed.

Duties and Responsibilities:
  • Process recertification applications for participants in the housing choice voucher program, ensuring compliance with federal, state, and local regulations.
  • Review participant income, household composition, and other relevant factors to determine continued eligibility for housing assistance.
  • Maintain detailed, accurate records of recertifications and supporting documentation in the database.
  • Calculate rent adjustments based on income changes and other factors according to housing policies.
  • Review and analyze financial and household data to ensure the correct application of rent and subsidy calculations.
  • Provide guidance and support professionally to participants, answering questions regarding the recertification process, required documentation, and eligibility.
  • Maintain confidentiality of all personally identifiable information (PII) and ensure compliance with privacy laws and regulations.
  • Monitor deadlines and ensure timely completion of recertifications to avoid lapses in eligibility or assistance.
  • Collaborate with other housing staff to resolve any issues or discrepancies related to participants’ recertification and eligibility.
  • Conducts all activities to ensure nondiscrimination.
  • Assist with quality control activities related to the housing choice voucher recertification process as needed.
Key Competencies:
  • Problem Solving: Analyzes issues effectively, develops solutions, and collaborates well in group settings—even under emotionally charged conditions.
  • Technical Proficiency: Continuously seeks to improve skills and knowledge; shares expertise and pursues development opportunities.
  • Customer Service: Handles challenging situations professionally; responds promptly to needs and feedback; maintains strong service commitment.
  • Interpersonal Skills: Resolves conflicts constructively, maintains confidentiality, and listens actively while remaining open to new ideas.
  • Communication: Speaks and writes clearly, adjusts messaging for different audiences, and contributes effectively in meetings and presentations.
  • Teamwork: Fosters collaboration, values diverse perspectives, and puts team success above individual recognition.
  • Diversity & Inclusion: Respects cultural differences, supports EEO policies, and promotes a respectful, inclusive workplace.
  • Ethics & Integrity: Demonstrates honesty, keeps commitments, and upholds organizational values.
  • Professionalism: Acts respectfully and responsibly under pressure; accepts accountability and follows through consistently.
  • Quality & Productivity: Maintains accuracy and efficiency; seeks continuous improvement and meets performance standards.
  • Attendance & Reliability: Consistently punctual and dependable; ensures responsibilities are covered and deadlines are met.
Qualifications:
  • High school diploma or equivalent required; associate or bachelor’s degree in a related field preferred.
  • Accounting, mortgage processing, and direct customer interfacing experience a plus.
  • Experience in affordable housing programs, participant recertifications, or similar administrative roles preferred.
  • Knowledge of HUD regulations, Fair Housing laws, and other affordable housing policies and procedures is a plus.
  • Must obtain HCV/PH Certification within 45 days from date of hire.
  • Strong computer skills.
Physical Demands and Work Environment
  • Occasionally required to stand, walk and sit.
  • Continually required to utilize hand and finger dexterity.
  • Continually required to talk or hear.
  • Consistently use visual acuity to operate equipment, read technical materials, and work on a computer.
This description outlines the general content and requirements associated with the performance of this role. It should not be interpreted as an exhaustive list of duties, responsibilities, or physical demands. Management reserves the right to assign or reassign job responsibilities as needed. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the position.

As a contractor on federal government contracts, Quadel is obligated to and will comply with and enforce the requirements of the Drug-Free Workplace Act of 1988 and any applicable regulations issued by government agencies with respect to alcohol and/or drug use.  Quadel is or may also be required to comply with alcohol and/or drug policy and/or testing requirements specified in contracts with government agencies and other companies or organizations to which Quadel provides service.  Quadel will comply with and enforce these contractual requirements with respect to alcohol and/or drugs.  As such, candidates to whom an offer is extended are required to submit to a pre-employment drug screening.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED
Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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