Managing Director

Miami, FL
Full Time
MIAMI-DADE
Executive
Quadel is seeking a Managing Director to provide senior‑level leadership for the administration of the Housing Choice Voucher Program, operating under contract with Miami‑Dade County Housing and Community Development. This position is intended for an experienced housing leader with a strong record of managing program performance, compliance, and high-volume operations in a complex regulatory environment.  The Managing Director will play a key role in strengthening program oversight and ensuring consistent performance, regulatory compliance, and high-quality service delivery at scale.

This role is accountable for program performance, compliance, and day-to-day execution across all core functions, including intake, leasing, recertifications, inspections, landlord engagement, customer experience and quality control.

The Managing Director operates in a highly accountable environment with direct visibility to the client agency, the community and HUD.

Program Context
The program includes approximately 15,000 vouchers across multiple funding streams, including Housing Choice Voucher, VASH, EHV, and other special programs.
The program operates at significant scale with high transaction volume, including thousands of annual recertifications, interims, moves, inspections, and admissions.
The Managing Director is responsible for ensuring consistent performance across all program areas while maintaining full compliance with HUD requirements, the Administrative Plan, and contract obligations.

If this opportunity reflects your experience and you are seeking the next step in your leadership career, we encourage you to apply and help shape the future of affordable housing.

Performance and Operational Responsibilities
Program Performance
You are accountable for results.
  • Maintain voucher utilization at or above required thresholds, including sustained performance at or above 95 percent utilization
  • Drive SEMAP performance across all applicable indicators
  • Eliminate backlogs and ensure timely processing across all program functions
  • Establish and monitor performance metrics, dashboards, and corrective action plans
Operations
Direct and oversee all HCV operations
  • Oversee all HCV operations, including waiting list, eligibility, admissions, leasing, recertifications, interims, portability, and terminations
  • Ensure high volume transactions are processed accurately and on time
  • Lead landlord services, including onboarding, issue resolution, and retention
  • Ensure consistency and standardization across all operational workflows
Inspections and Compliance
Responsible for program integrity.
  • Oversee inspection operations, including annual inspections and NSPIRE implementation
  • Ensure compliance with HUD standards, enforcement protocols, and required timelines
  • Monitor owner performance and enforce compliance when standards are not met
Quality Control and Data Integrity
Maintain full accountability for the accuracy of program data and compliance with reporting requirements.
  • Oversee a quality control program aligned with contract requirements, SEMAP and HUD requirements
  • Ensure accurate and timely reporting to HUD systems
  • Lead internal audits, error correction, and program integrity efforts
  • Oversee fraud, waste, and abuse investigations when required
Customer Experience
Establish and maintain service standards.
  • Oversee call center operations and customer service delivery
  • Ensure timely resolution of participant and landlord inquiries
  • Improve customer experience through process improvements and technology
Financial and Utilization Management
Oversee financial performance and program utilization.
  • Oversee voucher utilization forecasting and budget alignment
  • Monitor financial performance and administrative fee impacts
  • Ensure accurate reporting through HUD tools and internal dashboards
  • Manage accounts receivable and financial reconciliation activities

What Our Ideal Candidate Will Bring
We are seeking an experienced operator who has led Housing Choice Voucher programs at scale and understands what it takes to deliver consistent performance in a high accountability environment. This role requires a combination of regulatory expertise, operational discipline, and the ability to lead teams through complex, high volume program execution. Equally important is a commitment to delivering a high-quality customer experience for applicants, participants and landlords, ensuring services are responsive, accessible, and consistent across all program interactions.
The qualifications below reflect the experience, technical knowledge, and leadership capabilities required to succeed in this role.

Leadership and Operational Capability
  • Demonstrated ability to lead a large scale Housing Choice Voucher program with direct accountability for performance, compliance, and service delivery, in alignment with organizational goals.
  • Proven track record improving voucher utilization, lease-up rates, program efficiency, and customer experience.
  • Ability to align day-to-day operations with program requirements, funding constraints, and client expectations.
  • Strong leadership of multi-functional teams in high volume, performance driven environments.
Program Management and Performance
  • Extensive experience  overseeing Housing Choice Voucher (HCV) programs and related rental assistance initiatives.
  • Demonstrated success managing voucher utilization, lease-up rates, landlord participation, inspection performance, and participant experience.
  • Experience overseeing budgeting and resource planning.
  • Strong focus on compliance, quality control, and data integrity.
  • Experience using data and performance metrics to drive decision making and corrective action.
Stakeholder and Client Engagement
  • Experience building and maintaining high‑level relationships with public housing authorities, government agencies, nonprofit partners, developers, and community stakeholders.
  • Ability to manage client relationships in a high visibility, contract driven environment.
Organizational Leadership
  • Senior leadership experience fostering a culture of collaboration and accountability across internal teams.
  • Skill in supporting organizational growth by identifying capacity needs, shaping staffing strategies, and guiding operational development.
  • Strong alignment of mission, strategy, and day‑to‑day execution.

Qualifications
  • Bachelor’s Degree required, along with a Minimum of seven (7) years of senior leadership experience with direct responsibility for   the administration of public or private housing programs and/or assisted housing programs.
  • Deep understanding of voucher programs, including Housing Choice Voucher (HCV) operations, regulatory frameworks, landlord engagement, and participant support.
  • Strong strategic thinking, communication, and relationship‑building skills.
  • Ability to obtain and maintain program‑related certifications as required.
  • Clear commitment to equity, resident voice, and community‑driven solutions.
  • Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
  • Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
  • Occasionally required to stand.
  • Occasionally required to walk.
  • Frequently required to sit.
  • Continually required to utilize hand and finger dexterity.
  • Continually required to talk or hear.
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
  • Occasionally/required to lift/push/carry items up to 25lbs.

If this opportunity aligns with your experience and you are ready to take the next step in senior public‑sector leadership, we encourage you to apply. This role offers the opportunity to shape housing initiatives, influence long‑term strategy, and make a meaningful impact on affordable housing outcomes for families and communities across Miami‑Dade County.
 
Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.
Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.

***Relocation Package Available***

 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*