Operations Supervisor

Miami, FL
Full Time
Housing Choice Voucher Program / MIAMI-DADE
Manager/Supervisor
Quadel is the kind of place where talented people, meaningful work, and a little fun come together to help communities thrive and while still getting the job done right.  We are currently seeking an experienced Operations Supervisor to lead daily operations, coordinate workflows, and keep processes running smoothly and efficiently.

This role oversees staff, monitors performance, and ensures operational goals, timelines, and quality standards are consistently met. The ideal candidate is a proactive leader who enjoys problem-solving, improving processes, and supporting team success. If you’re ready to take ownership, guide a team, and make an impact, this role is for you.

DUTIES AND RESPONSIBILITIES
  • Plans, organizes and supervises the work of administrative, professional and technical employees involved in the day-to-day administration of the program.
  • Understands and follows HUD regulations, the Administrative Plan and procedures. 
  • Ensures staff supervised understands and follows and is trained on HUD regulations, the Administrative Plan and procedures. 
  • Ensures full compliance with assigned SEMAP indicators, including Annual/Biennial HQS Inspections, HQS Enforcement, and HQS Quality Control Inspections.  Ensures full points in assigned SEMAP Indicators. 
  • Provides leadership and direction in establishing program goals, objectives, and policies.
  • Plans strategies specific to the area of supervision
  • Investigates and resolves problems involved in the management of the program specific to the areas of supervision.
  • Makes suggestions for procedure and process efficiencies and streamlining.
  • Advises the Managing Director of the status and needs of the program(s)
  • Writes and prepares weekly, monthly and annual reports.
  • Maintains monthly SEMAP status data.
  • Conducts monthly quality control file reviews, provides necessary feedback and follow up to Housing Specialists.  Ensures errors are corrected accurately and timely.
  • Develops recommendations for improvement of operations and implements such improvements within delegated authority.
  • Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity.
  • Advises Managing Director immediately of any issues or complaints regarding discrimination, legal issues, etc. 
  • Other duties as assigned
SUPERVISORY RESPONSIBILITIES
  • Directly supervises employees
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
QUALIFICATIONS
  • Five years of responsible experience in the management of assisted and affordable housing programs, including at least two years of supervisory experience, and a bachelor's degree in business, public administration, the social sciences, or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.
  • Knowledge of program development, monitoring, and evaluation techniques, principles and practices of public administration and public housing management, community resources available to assist residents, contract negotiation methods and legal procedure, principles, methods, and practices of municipal budgeting.
  • Knowledge of and ability to use system of records, i.e. Visual Homes, Emphasys, QualCheck, QualTrack, Word, Excel, etc.
Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.
 
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