Quality Control Specialist

Miami, FL
Full Time
Housing Choice Voucher Program / MIAMI-DADE
Mid Level
At Quadel, employees are more than their job titles, we’re a team that believes in collaboration, continuous learning, and professional development. We offer a supportive workplace where individuals can grow their careers while contributing to important programs that strengthen communities.

The Quality Control Specialist will be responsible for monitoring an array of quality control systems, conducting quality control reviews and training staff on quality control issues to assure that Quadel meets its performance standards.

DUTIES AND RESPONSIBILITIES
  • Implements and monitors quality control standards; evaluates measures employed and their usefulness; recommends changes as needed.
  • Works closely with the Managing Director and Quadel Consulting Corporation to define and develop effective performance indicators and quality control goals and guidelines.
  • Conducts quality control secondary file reviews.
  • Conducts quality control checks of all automated systems including the document management system.
  • Conducts a random sample of follow-up audits to ensure errors detected during initial quality control reviews are corrected in the relevant systems.
  • Conducts a random sample audit of files to document compliance with SEMAP, Newark Housing Authority and Quadel Consulting Corporation performance standards.
  • Maintains a comprehensive understanding of program regulations and appropriate computer skills, which includes, but is not limited to, full knowledge of Yardi, Visual Homes and Quadel proprietary software systems.
  • Develops and issues regular quality control reports, on a monthly or other appropriate interval, including statistical results, analyses and recommendations.
  • Trains staff in quality control and program requirements.  Coordinates training with program mangers on quality control issues, regulatory updates, and other program matters.
  • Assists with the Managing Director with annual reviews or other HUD initiated compliance tasks, and any other duties as assigned.
  • Consolidates information and prepares executive reports for the Managing Director and corporate offices.  Ensures timelines for submission and accuracy of information is met.
  • Acts as a general troubleshooter and provides ideas to improve quality control systems.
  • Other duties as assigned.

QUALIFICATIONS
  • Bachelor’s degree in Finance, Accounting, Business or related field preferred. 
  • Five years of progressively responsible experience working Housing Choice Voucher Program. 
  • Experience and/or background in quality process management, ISO and statistical quality tools preferred. 
  • Must pass the HCV occupancy certification by Quadel within days of hire.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.
 
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