Housing Specialist II or III

Memphis, TN
Full Time
Experienced
At Quadel, our mission is to partner with public and nonprofit organizations to help housing programs reach their full potential because everyone deserves a safe, affordable place to live. Join us in building stronger communities, one home at a time.

The Housing Specialist II/III processes eligibility applications, verifies participant status, prepares documents, and ensures compliance with U.S. Department of Housing and Urban Development (HUD) regulations. The ideal candidate will understand housing program functions such as eligibility, leasing, re-certifications, portability, rent adjustments, and terminations. Strong analytical, organizational, and data interpretation skills are essential, along with the ability to manage multiple priorities accurately and in compliance with regulations. Experience with housing programs, especially Project-Based Voucher (PBV) or related HUD programs, is highly preferred.


DUTIES AND RESPONSIBILITIES
  • Conducts assigned activities and transactions.
  • Completes assigned work timely and accurately.
  • Answers inquiries from participants, owners, applicants and the general public with the highest level of professionalism and excellence in customer service, as with all work assigned.
  • Conducts all activities to ensure nondiscrimination.
  • Maintains productivity information.
  • Determines eligibility for program participation.
  • Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties.
  • Establishes and maintains individual applicant/participant files and handles all personally identifiable information (PII) in strictest confidence.
  • Performs accurate and timely data entry to maintain updated computer files.
  • Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers.
QUALIFICATIONS
  • Must have a Housing Choice Voucher Specialist certification.
  • Experience in housing programs, particularly Project-Based Voucher (PBV) or Housing Choice Voucher (HCV), is highly desirable.
  • Proven ability to manage detailed data, ensure accuracy, and meet deadlines in a high-volume environment.
  • Three to four years of experience in an environment requiring extensive public contact and/or customer service, procedures and processes. Accounting, mortgage processing, and direct customer interfacing experience a plus.
  • Strong computer skills.
PHYSICAL DEMANDS AND WORK ENVIORNMENT
  • Occasionally required to stand.
  • Occasionally required to walk.
  • Frequently required to sit.
  • Continually required to utilize hand and finger dexterity.
  • Continually required to talk or hear.
  • Continually utilize visual acuity to operate equipment, read
  •  technical information, and/or use a keyboard.
  • Occasionally/required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds.
This description outlines the general duties and requirements of the position and is not an exhaustive list. Management may assign or modify responsibilities as needed. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.


As a federal contractor, Quadel complies with the Drug-Free Workplace Act of 1988 and all applicable regulations and contract requirements regarding alcohol and drug use. Accordingly, candidates receiving a job offer must complete a pre-employment drug screening.

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Affirmative Action and Equal Opportunity Statement
Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, protected veteran status, disability, or any other characteristic protected by applicable law. Quadel is committed to fostering an inclusive environment and supporting a diverse workforce.

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