Housing Client Services Supervisor
Newark, NJ
Full Time
Mid Level
At Quadel, we’re driven by purpose. We believe that government and communities play a vital role in addressing the housing needs of low-income families and vulnerable populations. If you're passionate about making a meaningful impact, you’ll find a home here. Our mission is to partner with public and nonprofit organizations to help housing programs reach their full potential—because everyone deserves a safe, affordable place to live. Join us in building stronger communities, one home at a time.
Job Summary:
The Client Services Supervisor oversees the day-to-day activities of Housing Specialists within the housing services program. This role is responsible for ensuring quality service delivery to clients, maintaining compliance with program requirements, and fostering professional growth among team members. The Supervisor will also conduct annual performance reviews and provide ongoing coaching, support, and training to ensure staff meet performance standards and program goals.
Duties and Responsibilities:
As a contractor on federal government contracts, Quadel is obligated to and will comply with and enforce the requirements of the Drug-Free Workplace Act of 1988 and any applicable regulations issued by government agencies with respect to alcohol and/or drug use. Quadel is or may also be required to comply with alcohol and/or drug policy and/or testing requirements specified in contracts with government agencies and other companies or organizations to which Quadel provides service. Quadel will comply with and enforce these contractual requirements with respect to alcohol and/or drugs. As such, candidates to whom an offer is extended are required to submit to a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED
Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
EEO/AA
Job Summary:
The Client Services Supervisor oversees the day-to-day activities of Housing Specialists within the housing services program. This role is responsible for ensuring quality service delivery to clients, maintaining compliance with program requirements, and fostering professional growth among team members. The Supervisor will also conduct annual performance reviews and provide ongoing coaching, support, and training to ensure staff meet performance standards and program goals.
Duties and Responsibilities:
- Supervise and support the daily activities of Housing Specialists, ensuring timely and effective service delivery to clients.
- Monitor caseloads and service outcomes to ensure program goals and client needs are being met.
- Conduct regular one-on-one meetings and provide ongoing coaching, training, and professional development opportunities for team members.
- Complete annual performance evaluations and collaborate with staff to create individualized performance and development plans.
- Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.
- Assist with onboarding and training of new staff members.
- Foster a positive, collaborative team environment that supports staff morale and retention.
- Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.
- Participate in case reviews, team meetings, and interdepartmental coordination to support integrated client services.
- Address escalated client issues and provide guidance to staff on complex cases.
- Support quality assurance efforts through file audits, service reviews, and continuous improvement initiatives.
- Stay informed on relevant housing policies, local resources, and best practices in service delivery.
- High school diploma or equivalent required; associate’s or bachelor’s degree in Social Work, Human Services, or a related field strongly preferred.
- Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.
- Must have Rent Calculation Certification.
- Strong understanding of housing systems, client-centered service delivery, and compliance requirements.
- Excellent communication, organizational, and leadership skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with case management systems and Microsoft Office Suite.
- Demonstrated ability to work effectively with diverse populations and communities.
- Leadership & Supervision: Ability to guide, mentor, and support a team to achieve program goals and individual performance benchmarks.
- Client-Centered Approach: Demonstrates empathy, respect, and commitment to meeting client needs while maintaining professional boundaries.
- Communication Skills: Strong verbal and written communication; able to convey information clearly to staff, clients, and external partners.
- Problem Solving & Critical Thinking: Capable of assessing situations, identifying challenges, and implementing effective solutions.
- Time Management & Organization: Manages multiple priorities effectively; meets deadlines and ensures timely completion of tasks.
- Coaching & Development: Provides constructive feedback, performance coaching, and development opportunities to help team members grow professionally.
- Attention to Detail: Ensures accuracy in documentation, reporting, and compliance with program requirements.
- Cultural Competency: Demonstrates awareness and sensitivity to diverse cultural backgrounds, identities, and experiences.
- Collaboration & Teamwork: Works effectively across teams and departments; fosters a positive, cooperative work environment.
- Ethics & Confidentiality: Maintains confidentiality and upholds ethical standards in all interactions and decision-making.
- Adaptability: Flexible and able to adjust to changing program needs, policies, and client circumstances.
- Technology Proficiency: Comfortable using case management software (e.g. Yardi), databases, and standard office applications (e.g., Microsoft Office Suite).
- Occasionally required to stand, walk and sit.
- Continually required to utilize hand and finger dexterity.
- Continually required to talk or hear.
- Ability to lift up to 15lbs.
- Consistently use visual acuity to operate equipment, read technical materials, and work on a computer.
As a contractor on federal government contracts, Quadel is obligated to and will comply with and enforce the requirements of the Drug-Free Workplace Act of 1988 and any applicable regulations issued by government agencies with respect to alcohol and/or drug use. Quadel is or may also be required to comply with alcohol and/or drug policy and/or testing requirements specified in contracts with government agencies and other companies or organizations to which Quadel provides service. Quadel will comply with and enforce these contractual requirements with respect to alcohol and/or drugs. As such, candidates to whom an offer is extended are required to submit to a pre-employment drug screening.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED
Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
EEO/AA
Apply for this position
Required*